Refund & Return Policy

We sell one product, and the main reason it comes back is that it didn't fit the bike. We've written this policy around that.

1. Wrong bike — same-day refund

If the wheel sender doesn't fit your drive unit, send us a photo of it next to your sensor mount and we refund you the same working day. You do not need to post it back first, and you do not pay return shipping.

2. Changed your mind — 30 days

You can return the item within 30 days of delivery for a full refund, provided it is unused and in its original condition. Contact us first and we'll confirm the return address. For change-of-mind returns, you cover the cost of posting it back.

3. Your EU right of withdrawal

If you are a consumer in the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Our 30-day window above is offered in addition to that right and does not replace it.

4. Faulty or damaged items

If the item arrives damaged or fails in normal use, contact us with a photo. We'll replace it or refund it, and we cover the return shipping.

5. How refunds are issued

Refunds go back to the original payment method. Once approved, we process the refund immediately; how long it takes to appear depends on your bank or card issuer, usually 3–5 working days.

6. What we can't refund

We can't refund an item that has been damaged by fitting or removal, or one returned without any prior contact from you.

7. Contact

Email sebikkrepsky@gmail.com or message us on TikTok or Instagram. We reply within a few hours, Monday to Saturday.